1. Information We Collect
We collect personal information to provide our rideshare services and ensure a safe, efficient, and tailored experience for both riders and drivers. The types of personal information we collect include:

For Riders:
-Contact information such as name, phone number, and email address.
– Payment information such as credit/debit card details (processed securely by third-party payment providers).
– Trip details such as pickup and drop-off locations, routes, and ride history.
– Feedback or reviews provided regarding the ride or driver.
– Information from communication between you and Capital Cabs customer service.

For Drivers:
– Personal identification details such as name, address, phone number, and email address.
– Driver’s license and vehicle registration information.
– Banking information for payment of earnings.
– Background check information, including driving records and criminal background checks.
– Location data when you are using our service to match you with riders.
– Vehicle and trip related information, including routes, mileage, and duration of rides.

2. How We Use Your Information
We use your personal information for the following purposes:
– To facilitate the matching of drivers with riders.
– To provide customer support, manage ride bookings, and process payments.
– To improve our services and provide tailored features.
– To ensure safety and security for both riders and drivers.
– To communicate with you regarding your account, trips, or changes to our services.
– To comply with legal obligations or respond to lawful requests for information from government authorities.

3. Information Sharing
We do not sell, rent, or trade your personal information. However, we may share your information with:
– Service Providers: Third party service providers who assist with payment processing, background checks, data storage, and technical support.
– Legal and Safety: Law enforcement, government agencies, or other third parties if required by law or to protect the safety and rights of our users or the public.
– Business Transactions: In the event of a merger, sale, or transfer of Capital Cabs, personal data may be transferred to the new owner, subject to confidentiality agreements.

4. Data Security
We take reasonable steps to protect your personal information from unauthorized access, alteration, or disclosure. This includes the use of encryption, secure servers, and restricted access to personal data.

5. Data Retention
We retain your personal information only for as long as necessary to provide our services or as required by law. After that period, your information will be securely deleted or anonymized.
6. Your Privacy Rights
Depending on your jurisdiction, you may have the following rights concerning your personal information:
– The right to access, correct, or delete your personal data.
– The right to withdraw consent to data processing, where applicable.
– The right to data portability or transfer of your personal information to another service provider.
– The right to file a complaint with a regulatory authority regarding the use of your data.

7. Updates to the Privacy Statement
Capital Cabs may update this Privacy Statement from time to time to reflect changes in our practices or legal requirements. We will notify users of any significant changes via email or in-app notifications.

8. Contact Us
If you have any questions or concerns regarding this Privacy Statement or the handling of your personal information, please contact us at:
Phone: 0423738924
Email: support@capitalcabs.com.au

By using our services, you agree to the terms outlined in this Privacy Statement.